PURPOSE OF POSITION
The Scholarship Program Manager provides oversight and direction to the Community Foundation’s scholarship program. This position demands an integration of complex functions relating to the implementation of the scholarship program, including advising students on the process, coordination with other departments (i.e., business office, finance, development staff). The Scholarship Program Manager also manages and coordinates the preparation of materials and information for donor stewardship, events management, oversight of the awarding process, and marketing the scholarship program to potential recipients.
This position reports to the Vice President of Philanthropic Services with a dotted line to the Vice President of Community Impact.
Customer Focus, Problem Solving, Project Management, Relationship Building & Communication, Adaptability & Flexibility, Attention to Detail/Accuracy, Technologically Savvy (can learn new systems with relative ease), Data Driven
DUTIES AND RESPONSIBILITIES
Scholarship Application Process:
- Build and oversee the online scholarship application process though our scholarship application vendor Kaleidoscope, reading applications and recommending applicants for specific funds
- Serve as the main point of contact for prospective students, answering questions about our scholarship funds, and directing them to additional FAFSA and Financial Aid resources
- Outreach to local schools, nonprofits, and community partners to promote our scholarship application and to ensure satisfactory, completed applications for each fund
- Coordinate the scholarship interview process: set up schedule and logistics, invite the appropriate students, communicate with and train volunteer interviewers
- Fully comprehend criteria of 100+ scholarship funds and ensure that all awards match the pertinent criteria and current funds available, oversee sending award notifications and completion of scholarship agreements
- Welcome and onboard new scholarship recipients
- Monitor post-award student scholarship progress to ensure all award conditions are met
Scholarship Renewal Process:
- Process Scholarship Renewal Forms through Kaleidoscope and FIMS 3 times a year: Fall semester, Spring semester, and summer semester
- Serve as the main point of contact for 400 current scholarship recipients, asking them for updated documents, reminding them of deadlines, and problem-solving renewal form issues, making sure to take notes on each student’s individual situation
- Track and enter important documentation into FIMS and prepare payments and payment letters to be sent out in accordance with all state and federal requirements
- Work with the Community Impact Assistant to identify a point of contact at each college in order to obtain ACH payment information, send notifications of scholarship award, and troubleshoot disbursement issues
- Collect thank you notes and student success stories and work with the Donor Relations Team to share this information with current and prospective fundholders
- Send and remind scholarship recipients of the Exit Survey to track data and outcomes on our scholarship program
Scholarship Program Administration:
- Work with the Donor Relations Team to bring in new scholarship funds: advise on creating fund agreements, meet with prospective donors, and recommend scholarship selection criteria
- Communicate effectively and with timeliness to scholarship recipients, Scholarship Committee, and related parties.
- Stay up to date with best practices in scholarship field and communicate and collaborate with other local scholarship providers
- Conduct an annual evaluation of scholarship procedures and make recommendations to the Vice President for Community Impact with regard to program improvements and adjustments to maintain the integrity of the process.
- Prepare reports, presentations, and recommendations for the Vice President of Community Impact and the Scholarship Committee
- Recommend website updates to marketing as needed and work with marketing to produce promotional collateral as needed
- Complete special projects as needed;
- Community engagement and outreach regarding scholarship opportunities;
- Event planning as needed;
- Draft presentations as needed.
EDUCATION, EXPERIENCE & SKILLS
- 1-2 years of previous work experience
- Bachelor’s degree required
- Strong organizational skills and ability to manage competing priorities
- Superb project management skills with the ability to track deadline, project goals and team member responsibilities
- Excellent computer skills (new software, Microsoft Suite Products, comfortable with new software and databases)
- Commitment to accuracy
- Demonstrate Interpersonal skills
- Demonstrated ability to work both independently and in a team environment
- Excellent interpersonal, oral and written communication skills